Frequently Asked Questions
We will be open Sunday, December 22, 2013 for your last minute Christmas shopping needs. Our current hours are Monday through Saturday 10:00 am to 5:30 pm. The store is closed on the following holidays: New Years Day, Christmas Day, Memorial Day, July 4th, Labor Day and Thanksgiving.
Ring Sizing If your ring size is not listed for a specific item, send an e-mail via our Contact Us page with the SKU number and the ring size you're looking for. We'll be glad to let you know if we can size the ring for you.
Gift Wrapping If you'd like your items gift-wrapped, simply indicate that in the order notes section on the checkout page or send an e-mail via our Contact Us page. We will be happy to wrap your items free of charge.
Payment Options: If you're wondering about payment options, ask about our layaway plans.
Return Policy: We want to keep you happy. That's why we offer a no-risk 30-day satisfaction guarantee. If you are unhappy with your purchase, simply send an e-mail via our Contact Us page with the reason for your return. We will send you a return confirmation, providing you with all the information you need to ship the return back to us. Or you can bring us your original sales receipt and return or exchange your merchandise, including all original parts and packaging, within 30 days of the original delivery date.
*Special Orders: No refunds or exchanges on all special order items. A 50 percent deposit is required on all special order items.
*Custom Work: No refunds or exchanges on all custom work. A 50 percent deposit is required on all custom work. Additional charges may apply on any alterations after the work has been approved.
*Jewelry: Within 30 days of purchase for full refund or exchange. Must be accompanied by a receipt and the item must be in original like-new condition. Jewelry cannot be returned if alterations have been made.
*Watches: Within 10 days of purchase for full refund or exchange. Must be accompanied by a receipt and the item must be in original like-new condition. Watches cannot be returned if alterations have been made.