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Return Policy

We want to keep you happy. That's why we offer a no-risk 30-day satisfaction guarantee.

If you are unhappy with your purchase, simply send an e-mail with the reason for your return via our Contact Us page. We will send you a return confirmation, providing you with all the information you need to ship the return back to us.
 

Special Orders – No refunds or exchanges on all special order items. A 50% deposit is required on all special orders.

 

  • Custom Work – No refunds or exchanges on all custom work sales. A 50% deposit is required on all custom work. For any alterations after work has been approved, additional charges may apply.
  • Sale or Bargain Priced Items – No refunds or exchanges once paid in full.  Applies to Jewelry, Watches and Layaway Policy items below.
  • Jewelry – Within 30 days of purchase for full refund or exchange, must be accompanied by a receipt, and the item must be in original like-new condition. Jewelry cannot be returned if alterations have been made.
  • Watches – Within 10 days of purchase for full refund or exchange, must be accompanied by a receipt, and the item must be in original like-new condition. Jewelry cannot be returned if alterations have been made.
  • Layaways – Deposits and payments on layaways cancelled after 30 days are issued as store credits only.